Job Description
Job Title: Customer Success Manager
Location: Primary: Los Angeles, CA & New York, NY (Hybrid / In-Office)
Secondary: Remote (U.S. based, with logistics tech or freight audit experience)
Type: Full-Time
About Our Client: The client is transforming the logistics and supply chain industry with cutting-edge technology solutions designed to optimize container movement and reduce demurrage and detention fees. Trusted by top freight forwarders, beneficial cargo owners (BCOs), and logistics providers, they bring visibility, automation, and measurable ROI to some of the most complex challenges in ocean freight logistics.
Overview: The company is hiring
two Customer Success Managers to help them expand and deepen relationships with their fast-growing client base. This is not your typical customer success role-these positions blend account management with consultative upselling. You'll be directly responsible for identifying new growth opportunities within existing accounts, driving product adoption, and ensuring clients maximize the value of our platform.
This role is ideal for a strategic, commercially savvy relationship builder with a deep interest in logistics, SaaS, or freight operations-and someone who thrives in fast-paced, collaborative environments.
Responsibilities: - Own and grow relationships with a portfolio of mid-market and enterprise clients across logistics and supply chain sectors
- Act as a trusted advisor to clients, understanding their business goals and translating them into their solutions
- Drive product adoption and usage by proactively educating customers on new features and best practices
- Identify upsell opportunities and work closely with the sales team to close expansion deals
- Analyze account health metrics and proactively address risks to ensure high retention
- Lead regular business reviews to demonstrate ROI and align on strategic objectives
- Collaborate cross-functionally with Product, Operations, and Support teams to drive customer outcomes
- Serve as the voice of the customer internally-bringing insights back to inform product development and go-to-market strategies
Preferred Backgrounds: - 3+ years of experience in customer success, account management, or consultative sales in a B2B SaaS or logistics technology environment
- Strong understanding of the freight, logistics, or supply chain industry preferred-especially in ocean freight or freight audit contexts
- Proven track record of managing and growing high-value client relationships
- Experience navigating complex organizations and building relationships with stakeholders at all levels
- Excellent communication, negotiation, and presentation skills
- Data-driven mindset with a knack for identifying patterns and translating them into action
- Comfortable with CRM and customer success platforms (e.g., HubSpot, Gainsight, Salesforce)
What We Offer: - A high-growth startup environment with meaningful impact and visibility
- A supportive team of mission-driven professionals
- Hybrid and flexible work arrangements
- Learning and development opportunities
- The chance to work with an innovative platform solving real-world logistics problems
Compensation: - Competitive package
- Performance-based variable compensation
Job Tags
Full time, Work at office, Flexible hours,