Job Description

Overview

General Manager | Port of Seattles Conference & Event Centers (CEC)

This position provides strategic leadership and hands-on operational oversight across all departments, with a primary focus on food & beverage performance, customer experience, and revenue generation. The General Manager leads the property team and is responsible for the financial success, customer satisfaction, and overall operational excellence of the CECs, including Bell Harbor International Conference Center, World Trade Center Seattle, and Smith Cove Event Center.

Lets start off with the most important part-whats in it for you:

The Perks

• Salary Range: $150,000 - $165,000 DOE
• Incentive Eligible
• Cellphone Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

People never forget how you made them feel. Maya Angelous famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each others backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What youll do

The Brass Tacks

• Provides overall direction, coordination and leadership for all departments in the property
• Direct liaison with the Port of Seattle and ensures all Management Agreement requirements are followed
• Primary support for all group sales outreach, negotiations, planning and service
• Oversee day-to-day operations including staffing, scheduling, inventory, cost control, vendor relations, and service standards
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Responsible for the preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Customers, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines for the property. Establishes sound pricing policies for customer services. Reviews and approves operating expenses.
• Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, operations and capital improvements
• Analyzes customer feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the properties by building and maintaining an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed
• Actively participates in the execution of high-profile events and meetings, ensuring seamless coordination and exceptional service delivery.
• Provides on-site leadership during key functions, serving as the primary point of contact for clients, vendors, and staff.
• Oversees event setup, guest arrival, and service flow to ensure standards are met and client expectations are exceeded.
• Quickly addresses and resolves operational issues in real-time to maintain a smooth and professional event experience.
• Collaborates directly with culinary, service, and technical teams to ensure flawless execution of complex event requirements.

The Brass Tacks: Qualifications

• At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Dont meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

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