Job Description

Job title: Access Guide - Customer Service Rep/ Healthcare Call Center Representative
Job Location: Alhambra CA 91803 REMOTE
Job Duration: 3 + months contract with a possibility for an extension
Pay Rate - 18.99/hr. on W2
1st day onsite for picking up equipment and orientation.

Shift schedule:

• Your shift could start as early as 6:45 AM or end as late as 11:00 PM.
• The most common shifts are:
  • 11:00 AM to 7:30 PM
  • 12:00 PM to 8:30 PM
  • 2:30 PM to 11:00 PM

This job requires flexibility with work hours. It's a varied shift position, which means you must be available to work any shift, any day of the week, including Sundays and holidays. The schedule changes (or rotates), so your work hours won't always be the same each week.


Job Accountabilities
This is an entry-level role that requires answering 75+ calls per day and managing after-hours calls to providers.

• Serves as primary point of contact for access to academic medical centers and Health Sciences Campus.
• Answers screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems.
• The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.

Job Tags

Contract work, Remote work, Shift work, Early shift,

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