Job Description

*Job Title: Help Desk Analyst*

*Location: Denver, CO (On-site, Monday–Friday)*

*Employment Type: Contract-to-Hire*

*Position Overview:*

We are seeking a hands-on, detail-oriented Help Desk Analyst to join our IT support

team in Denver. This role is fully on-site and involves a mix of technical troubleshooting,

asset management, and physical inventory handling. The ideal candidate will have

experience with PC maintenance, imaging, and ticketing systems, and be comfortable

working in a fast-paced environment that requires both technical and logistical skills.

*Key Responsibilities:*

* Provide technical support for PC hardware/software issues, including break/fix

and troubleshooting.

* Manage and track shipments using vendor image processing and shipping

tracking systems.

* Utilize Active Directory and internal tools to diagnose and resolve system issues.

* Maintain and update inventory using air-asset management systems and

spreadsheets.

* Process and resolve tickets using ServiceNow.

* Image and deploy computers for end users.

* Maintain inventory control using First-In-First-Out (FIFO) methodology.

* Create and maintain internal documentation (KBAs).

* Ensure proper packing and handling of IT equipment; must be able to lift up to

25 pounds and climb ladders as needed.

* Drive to local sites or vendors as required (valid driver’s license required).

*Qualifications:*

* 1–3 years of experience in a help desk or IT support role.

* Familiarity with ServiceNow or similar ticketing systems.

* Experience with asset management and inventory control.

* Proficiency in imaging computers and managing PC hardware.

* Strong organizational and documentation skills.

* Ability to work independently and manage multiple tasks.

* Must be able to lift 25 lbs and climb ladders.

* Valid driver’s license required.

*Preferred Skills:*

* Experience with shipping tracking systems and vendor image processing.

* Knowledge of Active Directory and internal system diagnostic tools.

* Familiarity with air-asset management systems.

Job Type: Contract

Pay: Up to $22.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance

Work Location: In person

Job Tags

Hourly pay, Contract work, Local area, Monday to Friday,

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