Job Description

Job Description

Job Description

We are seeking off shift (4 PM - 12 AM, 12 AM - 8 AM) Inside Service Technicians to join our growing team! You will solve client issues with our camera-based quality and production monitoring equipment. This position is a work from home position.

Responsibilities:

• Be on call during assigned hours to answer customer problems and concerns
• Troubleshoot and resolve the customer's issue by:
  • Guiding the customer through a solution and or
  • Remotely logging in and solving the system issue and or
  • If necessary, turning the issue over to a manager or onsite service technician
• Maintain excellent customer service

​ Qualifications:

• Knowledge of SQL server- ability to check/set up security/users for a DB in SQL
• Ability to create a database backup in SQL
• Ability to stand up a DB backup and point ECS to it
• Ability to Run or quickly learn how to run basic SQL scripts as needed
• Ability to install SQL server, and reporting services on a server/pc from scratch
• Knowledge of RDP and how it works
• Deep networking/switch-VPN background is a plus
• Basic knowledge of windows folder permissions/how to set them up/change and add items to them
• Knowledge of command line/PowerShell and how to ping for computer names/IP addresses
• Knowledge of what windows firewall is and how to add exceptions/turn if off as needed

Desired Skills:

• Willingness to learn
• Excellent problem-solving skills
• Ability to follow and retain instructions
• Basic knowledge of networks and their functions
• Basic knowledge of Windows
• Good note taking skills
• Great people skills
• Previous night shift work
• Prior use of Axis Camera Station
• Basic understanding of electrical wiring
• Good attitude

 

Company Description

ECS is a Charlotte, NC based machine vision company that designs, manufactures, installs and services camera-based quality control systems for large industrial applications of Fortune 500 companies. Our solutions combine custom built software with leading edge and state of the art computer, camera, and LED illumination hardware. We are also in the forefront of deploying Deep Learning software code to develop the next generation of quality control challenges that traditional computer programming cannot solve.

Our solutions provide 24/7 feedback on critical production criteria and in many cases if the quality control system is not working – the client will stop production. These ‘always on’ systems are an integral part of the production line and downtime of our product is a critical situation for the user. They depend on ECS to understand their unique solution requirements and we jeopardize the entire business relationship if the client is not getting the absolute highest level of customer care.

Company Description

ECS is a Charlotte, NC based machine vision company that designs, manufactures, installs and services camera-based quality control systems for large industrial applications of Fortune 500 companies. Our solutions combine custom built software with leading edge and state of the art computer, camera, and LED illumination hardware. We are also in the forefront of deploying Deep Learning software code to develop the next generation of quality control challenges that traditional computer programming cannot solve. \r\n\r\nOur solutions provide 24/7 feedback on critical production criteria and in many cases if the quality control system is not working – the client will stop production. These ‘always on’ systems are an integral part of the production line and downtime of our product is a critical situation for the user. They depend on ECS to understand their unique solution requirements and we jeopardize the entire business relationship if the client is not getting the absolute highest level of customer care.

Job Tags

Remote work, Shift work,

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