Job Description

Overview

Join to apply for the Principal Analyst, D365 role at Caterpillar Inc. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

The Principal Analyst will play a critical, senior role in the Cat Digital Dealer and Rental Systems team, reporting directly to the Director of Software Engineering, ERP. This role will help lead the design, architecture, and delivery of scalable enterprise solutions for Microsoft Dynamics 365 Customer Engagement and Finance & Operations, including but not limited to Sales, Customer Insights, Customer Service, Field Service, Project Operations, Finance, Supply Chain Management, and Commerce. This role will serve as a functional and analytical authority in helping shape the strategy and solution architecture for D365 applications, helping with the design of complex solutions, and collaborating closely and cross-functionally with product, integration, DevOps, cloud infrastructure, and other development teams to ensure scalable, resilient, and future-ready solutions. This role requires deep expertise in Microsoft Dynamics 365 and Power Platform, combined with a solid understanding of manufacturing operations and supply chain processes.

What You Will Do

• Assist in the design, development, testing, and delivery of Dynamics 365 applications and solutions
• Identify requirements for a solution and help define technical specifications
• Prepare technical documentation to share with architects, engineers, other analysts, and other technical teams
• Prepare non-technical documentation and presentations to share with other teams and stakeholders; support engineers and architects by fulfilling their data requests, preparing reports, and providing technical assistance
• Lead initiatives to improve process efficiency and productivity
• Foster a development culture of innovation and excellence

What You Will Have

Effective Communications

• Provide relevant information and convey ideas, information, and business needs that cater to all audience types
• Create presentations and perform demonstrations of application design suggestions based on technical possibilities and limitations uniting capabilities, the business needs, and user experience
• Adapt documentation and presentations for the intended audience
• Communicate clearly, effectively, and professionally; downward, upward, and outward

Business Assessment

• Define success factors for application changes and new features
• Conduct, document and communicate the impacts of application changes
• Perform demos and walkthroughs
• Play a leadership role in the assessment of business processes and assist in the preparation of deliverables

Requirements Analysis

• Work closely with the Product team to obtain, analyze, and document business processes for functional and nonfunctional requirements to support the product roadmap
• Ensure the successful completion of all major deliverables pertaining to the requirement analysis stage
• Play a leading role in recording and organizing requirement documentation in various forms
• Produce detailed functional and information requirements models and documentation

Software Development Life Cycle

• Manage SDLC and release strategy within the Engineering team and cross functionally with the Product, DevOps, and Architecture teams
• Function as scrum master within the Engineering team and participate in scrum of scrums
• Lead daily team standups
• Interpret and assist with product development plans and functional documentation

Top Qualifications

• Proven track record of participating in large-scale enterprise software projects
• Deep understanding of platform architecture, design patterns, and agile methodologies
• Expert level experience with Power Platform
• Expert level experience with Azure DevOps
• Expert level experience with managing solution deployments
• Extensive experience with Dynamics 365 application design and solution architecture
• Extensive experience with Dynamics 365 business process catalog / hierarchy
• Extensive experience with functioning as a scrum master
• Extensive experience with in-app help and tutorial solutions (preferably WalkMe or Whatfix)
• Extensive experience with managing quality assurance, user acceptance testing, and training initiatives
• Extensive experience with SQL queries and reporting
• Working knowledge of Azure tenant and environment management
• Working knowledge of Azure microservices and other components
• Working knowledge of Microsoft development stack (.NET / C#)
• Working knowledge of Microsoft Fabric

Compensation and Benefits

Salary : Summary Pay Range $144,960.00 - $217,320.00

• Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
• Please note that salary is only one component of total compensation at Caterpillar.
• Benefits: Medical, dental, vision; 401(k); Health Savings Account; Flexible Spending Accounts; and more, subject to plan eligibility, terms, and guidelines.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

Posting Dates

Posting: September 8, 2025 - September 14, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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