Job Description

Job Description

Summary : The Repair/Quoting Technician position reporting to the Service and Production Manager, is responsible for providing full scope of activities related to Anderson Process repair quoting/order management process (70%) and supporting the hands-on elements of the physical pump repairs (30%).

Essential Duties and Responsibilities:

• Receive repairs, tear down, clean, determine cause of failure, and create a list needed for repair components.
• Document with written details and pictures for presentation to customers.
• Use a computer to research customers, research parts, diagrams, schematics, and manuals online.
• Determine pricing for needed repair components and build quote for the customer.
• Communicate quote to customers and/or Anderson Process sales representative.
• Answer repair related inquiries.
• Track repair quoting activities and related build schedules.
• Process customer repair orders in conjunction with the customer service and sales teams.
• Initiate and maintain repair related work orders.
• Work with manufacturers on repair warranties including reports, pictures, and claim narrative.
• Pull parts from stock, repair equipment, test for effectiveness and document.
• Communicate with both the customer and Anderson Process sales team the repair status.
• Help maintain a clean and safe shop.
• Promote teamwork and communication within organization.
• Other duties as assigned.

Education/Skills/Experience

Required:

• High School diploma or equivalent.
• 2+ years of customer facing interaction.
• Advanced, demonstrable mechanical aptitude.
• Excellent communication skills, multi-tasking and problem-solving ability.
• Excellent interpersonal skills; professional and outgoing personality.
• Working Knowledge of: MS Office and MRP/ERP interaction.
• Strong organizational skills.

Preferred:

• Associate’s degree.
• Pump, industrial hose, or filter repair experience.
• Customer service experience in the industrial equipment industry.
• P21 (Prophet/Epicor), and/or equivalent ERP system usage.

Physical Requirements:

• Ability to semi-frequently lift objects weighing up to 50 lbs.
• Ability to stand or walk at least 25% of the day.
• Ability to twist and turn at least 25% of the day.
• Stoop and bend at least 25% of the day.
• Ability to reach above shoulders at least 25% of day.
• Repetitive hand and wrist movements at least 25% of the day.
• Forearm rotation at least 25% of the day.
• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer

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