Job Description

Overview

Position Summary:
The Triage RN is responsible for providing nursing care, in a family practice/urgent care setting. The Triage Nurse will adhere to evidence based nursing triage protocols, with the goal of providing each patient with the care he/she needs, at the time he/she needs it. The Triage Nurse will provide health care advice, and assist in the coordination of other health care services.

Program Specific Essential Duties and Responsibilities

• Triages patients utilizing the appropriate Lippincott Triage Manuals for evidence based recommendations, providing triage, education & self-management support as needed.
• Utilizes care in communications to foster the patient's trust & confidence.
• Arranges for the use of Interpreter staff as required based on primary language needs.
• Demonstrates competent clinical/professional judgment, in addition to the use of Lippincott protocols.
• Sorts through multiple patient cues to focus on the primary patient complaint or issue.
• Assesses all patients using three specific criteria: 1) clinical priority/acuity, 2) the need for self-care guidance or guidance for the parent or guardian, 3) the need for anticipatory guidance based upon the patients health, behavior and developmental level. Assesses presenting signs/symptoms prioritizing urgency based on assessment and use of protocols.
• Follows-up on abnormal labs and other patient requests by communicating with Team Nurses and Providers to facilitate the appropriate care.
• Schedules appointments and arranges for immediate care through Primary Care, Same Day/Walk-In/Urgent Care, or the ER, as appropriate.
• Ensures that patient needs are met; documents patients understanding & agreement with plan, or if the patients is refusing the recommended triage advice.
• Follows protocol and documents in the patients EHR, following the documentation policy.

Supervisory Responsibility

May be asked to provide guidance to LPNs, medical assistants or non-clinical Call Center staff by providing direction with protocols to facilitate patient care.

Qualifications and Education Requirements

• Graduate of an accredited school of nursing; required BS in nursing preferred
• Must be licensed as a RN by the Massachusetts State Board of Registration
• BLS required
• Two years full time or part time equivalent nursing experience, with at least one year of telephone triage experience in an ambulatory health care of family practice setting preferred.
• Must have experience working in an EMR environment
• Reports directly to the Medical Director of the Walk in Center

EOE

Monday- Friday possibly Saturdays.

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