Job Description

Job Description

Job Description

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts as well as access to our fitness center and indoor pool! This is a full time, non-exempt position and pay is based on qualified experience.

About the Role:

Responsible for developing, implementing, and conducting training programs to enhance employee skills and knowledge within the organization.

ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned.

• Design and create training programs tailored to the needs of the organization in collaboration with the Human Resources and department heads.
• Identify departmental training needs based on surveys, performance metrics, and employee feedback to determine skill gaps.
• Coordinate and facilitate training sessions, including scheduling and organization of various trainings including new hire orientations and departmental specific trainings.
• Maintain accurate records of training activities, participant progress, and outcomes to ensure compliance and track development.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties, and skills required of personnel so classified.

QUALIFICATION STANDARDS:

Education and Experience :

• An associate’s degree in human resources, education, or related field; or at least three years of experience in a similar role.
• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills are essential for effectively conveying information and engaging participants.
• Ability to manage multiple training programs simultaneously, ensuring timely execution and adherence to schedules.
• Proficiency in word processing and presentation software and ability to operate media equipment such as projectors and personal computers.
• Knowledge about traditional and modern training methods and techniques.

Physical Abilities: The physical abilities described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Average physical mobility, which may include moving from place to place in all areas of the Resort.
• Average physical agility, which includes standing, sitting, stooping, bending, squatting, reaching, seeing, carrying, hearing, talking, thinking, and learning regarding the job.
• Average physical strength to handle office materials and tools.
• Average physical strength to handle less than 20-pound objects.
• Average dexterity of hands and fingers.
• Average coordination, including eye-hand, hand-foot.
• Average to high endurance.
• Average concentration/intensity.
• Average complexity of decision making.
• Average to high ability to organize workload to determine priority of duties as related to the specific job title. Includes good communications skills, teamwork, and the ability to work on own.

Equipment Operation Abilities: Standard office equipment

Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Average accessibility of all work sites required for the specific position.
• Average exposure to weather, temperature, usual chemicals, fumes, and dust.

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