Job Description
Join Alcott: Make a Difference! Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a skilled and motivated
Shift Supervisor - UMCR to join our
Unarmed Model of Crisis Response (UMCR) program through the City of Los Angeles.
If you are a compassionate leader with crisis response experience and a passion for supporting community-based, trauma-informed interventions, this is your opportunity to make a direct impact in improving safety, stability, and connection across Los Angeles neighborhoods.
Key Details Job Title: Shift Supervisor - UMCR
Department: UMCR
Reports To: Program Manager
FLSA Status: Non-Exempt
Work Setting: On-Site / Field-Based (Los Angeles Metro Division)
Schedule: Full-Time, 12-hour shifts (9:00 a.m.-9:30 p.m. or 9:00 p.m.-9:30 a.m.)
Salary Range: $26.00 - $28.00 per hour, DOE
What You'll Do: The Impact You'll Make As a
Shift Supervisor - UMCR , you'll lead and support field-based crisis response teams that handle non-violent community calls related to mental health, substance use, and well-being checks. You'll play a vital role in maintaining safety, quality, and compassionate service delivery while strengthening partnerships with local agencies and first responders.
Leadership & Supervision • Provide on-shift leadership, guidance, and field support to crisis response teams.
• Assign and monitor calls received through centralized dispatch to ensure timely and appropriate response.
• Conduct team debriefings, provide real-time feedback, and coordinate staff schedules.
• Mentor team members and support their professional growth through coaching and accountability.
Crisis Response & Intervention • Respond directly to field-based situations as needed to provide de-escalation and risk assessment.
• Ensure staff apply harm reduction and trauma-informed practices in every client interaction.
• Support linkage to mental health, housing, and substance use resources following crisis interventions.
Program Oversight & Collaboration • Review field documentation for accuracy, completeness, and compliance with program standards.
• Maintain up-to-date community resource directories and referral pathways.
• Strengthen collaborative relationships with LAPD divisions, emergency services, and community providers.
• Promote coordinated care across Alcott programs to ensure holistic client support.
What You'll Bring: Your Qualifications Education & Experience • Bachelor's degree in Psychology, Social Work, or a related field
and one (1) year of relevant experience , or an Associate degree with equivalent field experience.
• Minimum
one (1) year of supervisory experience (preferred).
• Experience working with individuals experiencing homelessness, behavioral health crises, or substance use preferred.
Skills & Knowledge • Strong understanding of crisis triage, assessment, and stabilization practices.
• Familiarity with harm reduction, trauma-informed, and person-centered approaches.
• Excellent communication, organization, and leadership skills.
• Knowledge of Los Angeles County community-based services and resources.
• Bilingual (English/Spanish) preferred.
Licenses & Requirements • Valid California Driver's License, clean driving record, and insurability under Alcott's policy.
• Successful
Live Scan background clearance. •
COVID-19 vaccination and one (1) booster required (medical or religious exemptions must be approved prior to hire).
Why Join Alcott? Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice.
•
Meaningful Work: Help individuals in crisis receive the compassionate, timely support they deserve.
•
Supportive Team: Collaborate with experienced professionals who value empathy, integrity, and teamwork.
•
Outstanding Benefits: Enjoy 100% employer-paid Medical and Dental coverage (employee only), with family and PPO options available at an additional cost, a 403(b) plan with a 6% employer match, and paid vacation and sick time.
•
Professional Growth: Develop your skills through ongoing training, supervision, and leadership opportunities.
Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019 and encourage applicants from diverse backgrounds and lived experiences.
12-hour shifts from 9:00 am to 9:30 pm or 9:00 pm to 9:30 am - Rotating schedule: three-day work week followed by a four-day work week (Monday-Sunday rotation).
Job Tags
Hourly pay, Full time, Local area, Shift work, 3 days per week,