Job Description

Warranty Analyst

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

We are looking for top talent to build and scale the next generation of technologies, products and services to help our customers build a bettermore sustainableworld. We need self-motivated, intelligent and team-oriented individuals to make our plans a reality. Individuals with high emotional intelligence, humility and openness to discovery will thrive in the teams we are building.

Job Summary:

The Warranty Analyst is responsible for managing and analyzing warranty claims to ensure accurate processing, cost control, and continuous improvement in product reliability. This role acts as a liaison between manufacturing, quality, engineering, and customer service teams to identify trends, resolve issues, and support warranty-related decision-making.

What you will do:

• Evaluate, process, and resolve warranty claims in accordance with company policies and customer agreements.
• Analyze warranty data to identify trends, root causes, and opportunities for product or process improvement.
• Collaborate with engineering, quality, and service teams to investigate high-cost or recurring claims.
• Maintain accurate records of claims, adjustments, and resolutions using internal systems (e.g., QRWB, PowerApp, CRM).
• Prepare and distribute regular reports on warranty performance, forecasts, and KPIs.
• Support internal audits and compliance with warranty-related procedures and controls.
• Assist in developing and refining warranty policies and documentation standards.

What you will have:

• Accuracy and Attention to Detail: Working knowledge and understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Collaborating: Basic understanding and knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Flexibility and Adaptability: Working knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
• Root Cause Analysis (RCA): Working knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.

Additional Information:

• This position is located in Griffin, GA and requires 5 day a week on-site availability.
• Domestic travel up to 10%.
• Domestic relocation assistance is not offered for this position.
• Visa sponsorship is not offered for this position.

About Caterpillar:

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range: $87,480.00 - $131,280.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

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